SKILLS AND EXPERIENCE

• Minimum of a Cert III in Business Administration or equivalent experience
• Previous experience gained in a similar role
• Intermediate to advanced skills across the MS Office Suite
• Highly developed organisation and time management skills
• The ability to solve problems independently
• Excellent communication and interpersonal skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

ABOUT THE ROLE

As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the “enquiries to arrivals” process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.
This is a Fixed term full time role for 1 year. No sponsorship available

DUTIES

• Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
• Management of resident administration including enquiries, admissions and maintaining occupancy targets
• General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
• Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
• You be responsible for manning the main reception desk and other tasks as directed by the General Manager