OVERVIEW OF ROLE:

The Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics and Medical Records.

PRIMARY DUTIES AND RESPONSIBILITIES:

Duties include but are not limited to the following:
Reception:
Deliver a patient centred excellence experience to all our patients and stakeholders internally and externally.
Manage all Contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
Distribution and tracking daily of key registration process for all internal stakeholders.
Manage car park enquires in conjunction with the UPMC facility and senior management team.
Manage call volumes to the hospital and action all queries in an efficient and professional manner
Manage all voicemails on the weblog, deliver messages to relevant internal colleagues and call back callers to confirm receipt of message and actions taken to follow up.
Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according.
Manage the outpatient clinic diary schedule, liaising with Consultants to ensure efficient distribution of all hospital consultant rooms.
Admissions
Responsibility for the smooth running and admission of all patients attending the admissions desk daily.
The Access to Care Advisors work closely with the Clinical team, Consultants, Access to Care Team leader & Manager, and UPMC Aut Even Hospital General Manager to ensure the smooth running of all admissions.
All patients’ details must be checked and confirmed in accordance with the international patient safety goal#1.
All Insurance & revenue collections are completed daily.
DNA & cancellations are actioned and communicated to all relevant departments.
All reports are actioned daily and distributed internally and externally to stakeholders as required.
Responsible for end of day cash reporting.
Liaise with the Theatre scheduling and medical records team each day on patient bookings.
Flexibility in roster to ensure all patients are checked in by end of day
Qualifications & Experience:
The Ideal Candidate will:
Have previous relevant work experience.
Have excellent Customer Care Skills.
Have excellent interpersonal skills and telephone manner, and the ability to communicate effectively with all key stakeholders.
Have knowledge of all Microsoft packages and experience of a Hospital Administrative System is advantageous.
Have strong organisational skills.
The ability to work in a fast paced customer based environment.
Equal Opportunity Statement and Benefits