FL (Orlando, Tampa, Kissimmee) - Omnichannel Healthcare Support Specialist at PartnerHero

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Benefits Mastery, Account Management Excellence, Multi-Channel Support, Problem Resolution, Compliance Leadership, Process Innovation, Empathy, Conflict Resolution, Communication, Tech-Savvy, HIPAA Compliance, BPO Experience, Insurance Verification, Billing Disputes, Credentialing, Customer Experience

Industry

Outsourcing and Offshoring Consulting

Description

Role Details Type of Support: Live chat, phone, email Contract Duration: Full-time Training Schedule: Monday - Friday, 9:00 am - 6:00 pm ET (7-week duration) Work Schedule: Work schedule will be assigned after training Work Type and Location: Remote: Orlando, FL; Tampa, FL, or Kissimmee, FL Expected Start Date: Cohort 1: October 16, 2025 | Cohort 2: November 6, 2025 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role Be part of the team raising the bar for healthcare support in the U.S. As an Omnichannel Healthcare Support Specialist II, you’ll be the trusted guide for patients, providers, and partners—helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing. You’ll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions. Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way. What You'll Actually Do Healthcare Benefits Mastery: Navigate complex insurance verification, billing disputes, and benefit explanations with precision and empathy Account Management Excellence: Handle credentialing inquiries, contract questions, and account access issues that other support teams fumble Multi-Channel Support: Master phone, chat, and email interactions—because real support happens wherever customers need it Problem Resolution: Troubleshoot platform issues and facilitate critical communication between patients and providers Compliance Leadership: Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isn't an option) Process Innovation: Surface friction points and propose solutions that actually improve the customer experience What We Expect From You Location: U.S.-based only, tied to your designated state Healthcare/Insurance: Benefits, billing, and verification experience BPO or call center experience: Prior experience gives you a strong advantage HIPAA compliance: One strike policy on protected health information mishandling Tech-Savvy: Multi-system proficiency, troubleshooting, fast learner High-Volume Support: Handle heavy queues with empathy and professionalism Conflict Resolution: Own tough cases and see them through Communication: Active listening plus clear, trusted written and verbal delivery Here's What's On the Table Take on challenges that actually move the needle in an industry ready for change. Earn fair pay while gaining valuable experience and opportunities to grow your career. Enjoy remote work with the focus and flexibility to do your best work. Grow in an environment that rewards ambition and sharp execution. Thrive in a team environment where collaboration is the foundation of your success. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Responsibilities

As an Omnichannel Healthcare Support Specialist II, you will assist patients, providers, and partners with various healthcare-related inquiries, ensuring a high standard of customer experience. You will navigate complex issues related to billing, insurance verification, and account management while maintaining compliance with HIPAA standards.