2. CUSTOMER EXPERIENCE

• Ensure an exceptional luxury customer journey in alignment with brand guidelines.
• Handle VIP clients and sensitive service issues with professionalism and discretion.
• Monitor clientelling and storytelling efforts within the team.

REQUIREMENTS

• Bachelor’s degree or equivalent experience in retail or business
• Minimum 5 years managing luxury retail or flagship stores with proven sales success
• Strong leadership skills to recruit, train, and motivate boutique teams
• Excellent commercial awareness; ability to analyze sales and customer data
• Exceptional customer service and communication skills, handling VIP clients professionally
• Knowledgeable in store operations, stock management, cash handling, and compliance
• Ability to maintain high visual merchandising and store presentation standards
• Fluent in English; additional languages are a plus
• Highly organized, detail-oriented, resilient, and results-driven
• Passionate about luxury retail and delivering exceptional customer experiences

JOB PURPOSE

To lead and manage the daily operations of the flagship boutique, ensuring excellence in customer experience, achievement of sales targets, implementation of brand standards, and leadership of the boutique team. The Flagship Boutique Manager acts as a brand ambassador, driving performance, fostering a culture of service and innovation, and maintaining a visually compelling and commercially strong environment.

MAIN RESPONSIBILITIES

1. Sales & commercial performance

• Drive the boutique’s commercial success by achieving and exceeding sales targets and KPIs.
• Monitor and analyze sales trends, customer data, and product performance to optimize stock and sales strategies.
• Lead by example in selling techniques and client engagement.