Flagship Branch Manager - 80 Queen Street at Bank of New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail banking, People leadership, Commercial acumen, Performance management, Coaching, Risk management, Compliance, Business planning, Stakeholder management, Customer experience, Financial target delivery, Team development, Communication, Relationship building

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Mō te Tūranga | About the Role We have an exciting opportunity for an accomplished retail banking leader to take on a high‑profile Branch leadership role at our flagship 80 Queen Street branch in Auckland. This role is ideal for a proven banking professional who combines strong commercial acumen with inspirational people leadership, and who is motivated by delivering exceptional customer outcomes while developing high‑performing teams. As Senior Partner – Personal Banking (internal title), you’ll lead one of BNZ’s key Auckland branches, playing a critical role in driving branch performance, strengthening community presence, and ensuring best‑in‑class banking experiences for our customers. What does a day in the life of a Senior Partner – Personal Banking look like? In this senior leadership role, you will: Lead, coach and develop a team of Bankers to deliver high‑quality advice and outstanding customer experiences Apply your retail banking expertise to ensure strong risk, compliance and operational standards are upheld Build and maintain strong relationships in the local community, identifying opportunities to grow both consumer and small business banking portfolios Collaborate across the Branch, Partner and Private Banking network to deliver coordinated customer and commercial outcomes Partner with the Head of Region to develop and execute business plans that achieve financial, customer and people outcomes Act as a visible leader in branch, role‑modelling BNZ’s values, leadership expectations and customer‑first behaviours What’s the team and environment like? You’ll be leading a large, diverse team of Bankers at one of BNZ’s busiest and most visible Auckland locations. The branch environment is fast‑paced and performance‑driven, with a mix of experienced BNZ professionals and emerging talent. This role suits a leader who is comfortable setting clear expectations, managing performance, and creating a strong culture of accountability, engagement and development. Why this role? This is a unique opportunity to: Lead a flagship Auckland CBD branch with strong market presence Apply your banking expertise in a role with genuine scale and influence Shape customer experience and commercial performance at branch level Continue to grow your leadership career within BNZ’s wider Retail network What does success look like? Success in this role will be demonstrated by: A highly engaged, capable and high‑performing banking team Consistently strong customer outcomes and compliant banking practices Delivery of branch financial and business targets A leader who is respected, visible and trusted by customers, team members and peers What we’re looking for We’re seeking an experienced leader with a strong background in retail or personal banking, who brings: Proven leadership experience within a banking environment, ideally leading multi‑person teams Solid understanding of retail banking products, services and systems Strong commercial capability and experience delivering against financial and business targets Confidence leading performance, coaching capability and managing risk and compliance Excellent communication skills and the ability to build strong relationships with customers and stakeholders This role requires credible banking experience alongside strong people leadership, both are essential for success. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand At BNZ, we’re committed to building strong leaders who help our customers, teams and communities prosper. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 20 April 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

Lead, coach, and develop a high-performing team at the flagship branch to deliver exceptional customer outcomes and financial results. Drive branch performance, uphold operational and compliance standards, and build strong community relationships.