If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
Main Purpose of the Role:
The Flagship Managers main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams.

They must aim to deliver:

• A customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• A focussed and commercial business plan to deliver bottom line profitability

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Coaches’ teams to ensure a ‘customer first’ experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result KPI’s
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition and participation target for NDULGE
• Manages payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy – adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets