Role: Fleet Account Manager
Location: Formby
Working hours: Monday to Friday 09:00 – 17:30
Salary: £26764 + £2000 Performance related bonus once established in the role
As an integral part of our Fleet team, you will play a key role in driving our department’s commercial success.
Working closely with the Fleet Commercial Operation, you will actively participate to enhancing team performance, new and existing clients, whilst supporting the wider Fleet / Branch Network, and Call Centre contribution (Taxi Department).

WHAT YOU WILL BE DOING:

• Utilising CRM system (Salesforce) to be maintain with updated files, customer outcomes, diary, lead and opportunity cycle stage.
• Accuracy on all data entries and submissions to allow fluid operation and SLA turn arounds.
• Inbound and Outbound target audience (UTA – Universal Target Audience) leads to qualify to next stages to meet agreed team KPI’s.
• Professional approach to communication as a main tool to build and maintain all levels of customer relationship and service.
• Meeting and exceeding team and departmental key performance indicators & budgetary requirements.
• Managing own performance of defined targets and delivering continuous improvements in performance and productivity.
• Support search / connections to commercial industry individuals and commercial events to showcase Fleet product suite and service to source new business development.
• Support BDM to effectively maintain dairy and new business prospects through to new business conversion.
• Ensure Quality (Compliance/Audits) meet standards, a good level of customer service is delivered.

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising event