Fleet Control Sr. Associate at PepsiCola Bottling Company of New York Inc

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Customer Support, Data Analysis, Communication Skills, Time Management, Multitasking, Safety Mindset, Collaboration, Computer Literacy, Fleet Monitoring, Service Level Agreements, Escalation Protocols, Continuous Improvement, Risk Prevention, Ticketing Systems, Cross-Cultural Communication

Industry

Food and Beverage Services

Description

Overview As a Fleet Control Tower Agent, you will be on the front lines of our control center — monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You’ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being. Responsibilities Deliver consistent, high-quality services in line with defined SLAs and KPIs while driving operational efficiency and continuous improvement Provide real-time monitoring and customer support to ensure incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements Validate reported violations accurately to ensure fair and precise assessments Take immediate corrective actions with drivers, both verbally and in writing (English and Arabic), to prevent or mitigate potential risks Maintain detailed and accurate shift records of all violations and incidents to support compliance and performance tracking Collaborate closely with the Health & Safety team to identify operational risks and support the development of corrective action plans Escalate high-risk violations or repeat offenders to senior leadership in accordance with established escalation protocols Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement Present analytical findings in a clear, actionable format to support data-driven decision-making Contribute to the continuous improvement of internal processes and knowledge bases to ensure team alignment and awareness Qualifications 0–1 year of experience in a call center, shared services, or control tower environment Strong computer literacy with the ability to quickly learn and navigate multiple digital systems, dashboards, and fleet monitoring platforms; exposure to telematics, data visualization, or service management tools is a plus Strong analytical skills with the ability to interpret large datasets, identify patterns, and generate actionable insights; familiarity with Excel, Power BI, or similar tools is highly desirable Willingness to work in a 24/7 rotating shift environment, including weekends and holidays Proven time management and multitasking skills, with the ability to prioritize effectively under time-sensitive conditions Strong safety mindset, with commitment to risk prevention, compliance, and operational protocols Experience with ticketing systems, service desk tools, or escalation workflows is an advantage Knowledge of fleet monitoring or control tower systems is a strong asset Ability to work effectively in diverse, cross-cultural teams and adapt communication style accordingly Strong customer-oriented mindset, delivering high-quality support to internal and external stakeholders Collaborative team player with the ability to build trust and partner effectively across functions (e.g., safety, logistics, operations) Excellent verbal and written communication skills, with the ability to communicate clearly and confidently in both routine and high-pressure situations; strong English proficiency is required

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Responsibilities

The Fleet Control Sr. Associate will monitor live fleet data, identify safety violations, and ensure compliance with Service Level Agreements and Safety Standards. They will also take corrective actions and collaborate with the Health & Safety team to mitigate operational risks.