REQUIRED SKILLS AND EXPERIENCE:

• Previous experience in a fleet, maintenance, or service coordination role.
• Strong organisational and multitasking skills.
• Proficiency in MS Office (Excel, Outlook, Word); SAP knowledge desirable.
• Excellent customer service and communication abilities.
• Sound understanding of workshop and fleet management processes.
• Ability to work in high-pressure, fast-paced environments and rotating shifts.

DESIRABLE QUALIFICATIONS:

• Experience in vehicle maintenance or logistics sectors.
• Knowledge of health and safety regulations.
• Understanding of ISO standards (9001, 14001, OHSAS18001).

MAIN PURPOSE OF THE JOB:

To provide proactive telephone support and fleet coordination services within a 24/7 Support Centre, ensuring high standards of customer service and operational efficiency across Ground Support Equipment (GSE) activities. The role requires monitoring SLAs, managing breakdowns and delays, and supporting incident and safety reporting.

KEY RESPONSIBILITIES:

• Act as first point of contact for all GSE-related customer queries.
• Monitor and manage fleet availability and SLA adherence, initiating recovery plans where necessary.
• Coordinate response and updates related to GSE breakdowns, delays, defects, and safety incidents.
• Allocate and monitor jobs assigned to technicians and subcontractors.
• Ensure all records are up-to-date in SAP and incident management systems.
• Create purchase orders, manage warranty claims, and liaise with suppliers for repairs.
• Deliver regular reports on equipment status and service performance.
• Maintain strong communication and collaboration with internal departments and external clients.