Fleet Customer Service Specialist (On-Site) at Helm

Auburn Hills, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Relationship Management, Problem-solving, Communication, Fleet Management, Automotive Service, Stakeholder Management, Concierge Services, Process Optimization

Industry

Software Development

Description

Description Fleet Customer Service Specialist (On-Site) Location: Auburn Hills, MI The Role We are looking for high-energy, service-oriented Fleet Customer Service Specialist to join a high-visibility pilot program supporting a major automotive fleet initiative. In this role, you won't just manage accounts; you will act as a dedicated concierge, serving as the primary point of contact for select fleet customers to ensure their operations run seamlessly. This is a fast-paced, high-touch position that requires a blend of professional relationship management and proactive problem-solving. Key Responsibilities Primary Liaison: Act as the dedicated "concierge" for assigned fleet accounts, building deep trust and maintaining daily communication. Pilot Execution: Facilitate the initial phase of the program, gathering feedback and refining the service model for long-term scalability. Proactive Resolution: Anticipate and resolve vehicle service needs, including maintenance coordination, recall completions, and issue escalation. Value Delivery: Clearly communicate the program’s value proposition to customers, ensuring they experience "white-glove" support at every touchpoint. Cross-Functional Collaboration: Work closely with technical and service teams to ensure customer requests are handled with speed and precision. Requirements What You Bring to the Table Client-First Mindset: You have a proven track record in high-touch Account Management, Hospitality, or Executive Support. Automotive Aptitude: Familiarity with automotive service, fleet management, or dealership operations is a major plus but not required if you are a fast learner. Communication Mastery: You can navigate complex corporate environments and communicate effectively with stakeholders at all levels. Adaptability: You thrive in "pilot" environments where processes are being defined and optimized in real-time. Professional Presence: Ability to work full-time on-site at a corporate headquarters, representing the brand with polish and professionalism.

Responsibilities

The specialist acts as a dedicated concierge for fleet accounts, managing daily communication and building strong client relationships. They are responsible for coordinating vehicle maintenance, resolving service issues, and facilitating the pilot program's operational success.