Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add a qualified FLEET MAINTENANCE COORDINATOR to our team at Summit Fleet. If you have got the horsepower to join a fast-paced environment and hit our high standards – apply today!
The FLEET MAINTENANCE COORDINATOR will join the Summit Fleet Operations team, playing a key role in helping our customers keep their vehicles well maintained and operational.

REQUIREMENTS

• The right personality – “fit’ within our team is very important
• Possess a strong Customer Service focus with a desire to exceed customer expectations
• Critical thinker with strong problem-solving abilities
• Strong attention to detail and accuracy
• Excellent time management skills, able to prioritize tasks and requests
• Intermediate knowledge of Excel, Word, and Outlook
• Exceptional communication skills, both oral and written
• Ability to work in a fast-paced environment
• Service or mechanical experience is an asset

The main area of responsibility will consist of authorizing service and repair work as well as liaising with customers and vendors to keep fleet operations moving efficiently. Providing exceptional service to both internal and external stakeholders is an important accountability that is also part of this role. Other areas of responsibility can include but are not limited to:

• Handle both incoming and outbound calls and sending emails in a professional, personable and accurate manner while maintaining effective response times
• Determine the course of action for each request based on pre-established guidelines, customer policies & procedures
• Analyze and record repair authorization requests
• Provide repair and maintenance recommendations
• Review vehicle maintenance history to ensure the accuracy of repair estimate
• Ensure all repair information and system data is recorded accurately and in a timely manner
• Negotiate savings with vendors where possible
• Summit Fleet MasterCard activations and overrides