Fleet Maintenance & Repair Controller at Europcar

, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Roadside Service Support, Call Handling, Customer Service, Manufacturer Roadside Service Coordination, Fleet Audits, Policy Development, Report Compilation, NPS Target Driving, Out of Service Unit Management, Damage Portal Maintenance, MS Office Proficiency, Time Management, Interpersonal Skills, Communication

Industry

Travel Arrangements

Description

Job Description Europcar Australia has an exciting opportunity for a Fleet Maintenance & Repair Coordinator to join our Fleet team in a full time capacity based in Head Office, Tullamarine Victoria. Reporting to the Head of Fleet, this role is responsible for supporting Roadside service to our customer network across Australia and New Zealand, and providing administrative support to the On Road Support team in their daily activities. Some of the key responsibilities include: Support Roadside service to customer network across AU & NZ Support call handling KPIs for Roadside service with maximum customer service in mind Support effective use of Manufacturer Roadside service and working as required with manufacturer for improvement Assist with Fleet Audits for locations as necessary Support in the development and implementation of operational policies and procedures as necessary Coordinate the compilation of operational reports as required Provide exceptional customer service in line with and to drive national NPS targets Support the management of out of service units and expedite their return to service to best position the business to meet utilisation and revenue targets Maintain and control the damage portal as required To be considered for this position you should possess: Minimum 12 months' experience in either fleet or frontline operational role Background in car rental / travel and tourism industry is desirable Mechanical awareness is preferred Business qualification or related qualification in logistics highly desirable Experience working with Greenway, Ataraxia & IPOS is advantageous Proficient in MS Office (Excel, Word and PowerPoint) Exceptional customer service skills Ability to prioritise and manage time effectively Sound interpersonal skills, with the ability to communicate at all levels In return, the successful candidate will receive: Ongoing training and career development opportunities Work with a global brand across AU/NZ and beyond Proudly ranked in the Top 30 of the 2025 GoodCompany Awards Access same-day pay through our financial wellbeing partner Earn cash rewards via our Employee Referral Program Discounts on private health insurance with Bupa Enjoy car rental, gym, flu shot and other exclusive employee discounts Access travel perks through Accor's All Heartists program 24/7 wellbeing support via EAP and the Calm App Be part of a supportive, high-performing team culture About Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info: www.europcar-mobility-group.com Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !

Responsibilities

This role is responsible for supporting Roadside service to the customer network across Australia and New Zealand and providing administrative support to the On Road Support team in their daily activities. Key duties include supporting call handling KPIs, managing out-of-service units to meet utilization targets, and assisting with operational reports and policy development.