Seven Asset are looking to appoint a Fleet Support Advisor to join our busy Operations team.
Are you passionate about delivering fleet support and strong customer service and thrive in a fast-paced environment? If the answer is YES then we want to hear from you!

WHAT WE NEED FROM YOU?

• Excellent telephone manner and customer support skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all round team player capabilities
• High levels of attention to detail in regards to checking current and historical data

• To ensure you take ownership of whichever task you are given to complete.
• To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
• To answer all incoming calls in a timely and professional manner.
• To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
• To respond to the main operations defect’s email address.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
• To competently check the vehicles current status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
• To escalate any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.