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Flemish Speaking Customer Agent For Eneco - Work Remote In Greece at Mercier Consultancy Group

Heraklion, Region of Crete, Greece -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Flemish Fluency, Customer Service, CRM Software, Problem Solving, Account Management, Billing Support, Digital Communication, English Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is currently hiring a Flemish Speaking Customer Agent to work remotely from Greece, providing support for Eneco, a leading energy company. This role is ideal for individuals fluent in Flemish who are committed to delivering excellent customer service in the energy sector. As a Customer Agent, you will assist Flemish-speaking customers by handling inquiries and resolving issues to ensure a positive customer experience. Key Responsibilities Provide professional customer support in Flemish via phone, email, and chat from a remote location. Assist customers with account management, billing questions, service requests, and other energy-related inquiries. Effectively resolve customer complaints and issues to achieve high satisfaction levels. Maintain accurate and up-to-date records of all customer interactions in CRM systems. Collaborate with various internal teams to improve customer service processes. Stay informed about Eneco’s products, services, and industry trends. Fluency in Flemish (written and spoken) is required; proficiency in English is a plus. Previous experience in customer service, preferably in the energy or utilities sector. Excellent communication skills with a strong customer-oriented approach. Able to work independently in a remote setting with self-discipline and motivation. Proficient in using CRM software, digital communication platforms, and other relevant technology. Reliable internet connection and a suitable remote workspace. Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional customer support in Flemish via phone, email, and chat for Eneco customers. Handle account management, billing inquiries, and resolve complaints to ensure high customer satisfaction.