Flemish Speaking Customer Experience Specialist (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

1550.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Flemish Fluency, English Proficiency, Customer Support, Omnichannel Communication, Problem Solving, CRM Data Management, Technical Troubleshooting, Empathy, Professionalism, Technical Literacy

Industry

Business Consulting and Services

Description

Are you a people person with a passion for delivering top-tier service? If you are a fluent Flemish speaker looking to launch or elevate your career in one of Europe's most vibrant, sun-drenched capitals, we want to hear from you! We are currently hiring motivated and energetic Flemish-Speaking Customer Experience Specialists to become part of our dynamic international team in Lisbon, Portugal. In this fully on-site role based at our contemporary office hub, you will serve as the voice of a globally recognized leader in household appliances and consumer electronics, delivering exceptional support and solutions to their customer base. Your Responsibilities Your primary mission is to represent a household name brand, turning every standard customer interaction into a positive, seamless experience. Omnichannel Customer Support: Respond to inbound inquiries from Flemish-speaking clients via telephone, email, and digital channels, addressing questions regarding product capabilities, delivery timelines, setups, warranties, and troubleshooting. Analytical Problem Solving: Efficiently diagnose issues with appliances and electronics, offering straightforward, step-by-step guidance or looping in technical teams to resolve the problem. Data Management: Accurately log all customer interactions, feedback, and inquiries within our CRM system to ensure proper follow-up and quality control. Brand Advocacy: Maintain a deep understanding of the brand's product catalog and core values, representing the organization with genuine empathy and professionalism. Continuous Improvement: Attend regular training workshops to keep your knowledge sharp regarding new product launches, technical updates, and customer service best practices. Candidate Profile Whether you have years of experience or are looking to break into the industry, we want to hear from you! We prioritize a great attitude and strong communication skills above all else, providing comprehensive training to set you up for success. Minimum Requirements: Linguistic Proficiency: Native or near-native fluency in Flemish (C1/C2), coupled with a solid working knowledge of written and spoken English (B2). Location/Mobility: You must already live in Lisbon, or be fully willing and able to relocate to Portugal independently. Communication Skills: Excellent verbal and written communication skills with an empathetic, patient, and solution-focused mindset. Technical Literacy: Comfortably navigate multiple software programs, chat tools, and CRM platforms simultaneously. Preferred Qualifications: Previous experience in retail, call centers, hospitality, or technical support is a plus, but not mandatory. An interest in consumer electronics, technology, or modern home appliances. Work Schedule Days & Hours: 5 days a week, 8 hours per day. Standard Shift: 08:00 to 17:00. Work-Life Balance: Enjoy a highly predictable schedule that leaves your evenings completely free to experience the incredible Lisbon lifestyle! Salary & Perks We provide a highly competitive compensation package designed to offer financial stability while rewarding excellent results: Base Salary: €1,400 gross per month, distributed 14 times per year (inclusive of local summer and Christmas bonus structures). Language Premium: An extra €150 monthly allowance for utilizing your specialized Flemish language skills. Performance Bonus: Up to €100 monthly based on hitting quality and efficiency KPI metrics. Meal Stipend: €7 per working day, adding roughly €140 to €150 net extra to your monthly take-home pay. Insurance: Full private medical and life insurance coverage effective from your very first day on the job. Career Growth: Clear internal tracks for upward mobility into Team Leader, Quality Analyst, or Trainer roles. Work Environment: A modern, multicultural workspace featuring excellent facilities, regular team-building events, and a highly supportive atmosphere. Crucial Information Regarding Relocation Please be aware that no relocation package is provided for this position. Candidates applying from abroad must be fully prepared to handle and finance their own travel, temporary accommodation, and moving arrangements to Lisbon independently. How to Apply If you are thrilled about the prospect of growing your career in beautiful Lisbon, select Apply Now and send over your current CV written in English!

Responsibilities

Provide omnichannel support to Flemish-speaking clients regarding household appliances and consumer electronics. Responsibilities include diagnosing technical issues, managing customer data in a CRM, and maintaining brand advocacy.