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Flemish Speaking Customer Service specialist in Bulgaria - Hybrid work at Mercier Consultancy

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Flemish, Fluency In English, Communication Skills, Interpersonal Skills, Customer Service Experience, Multitasking, Time Management, Detail-Oriented, Problem-Solving, Positive Attitude, Proactive Approach, Customer Service Software Familiarity

Industry

Holding Companies

Description

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care. As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients. Responsibilities Respond to customer inquiries in Flemish through phone, email, and chat Assist clients with product-related questions and service issues Document customer interactions accurately in our CRM system Collaborate with internal teams to resolve complex customer concerns Provide guidance and support for product usage to enhance the customer experience Gather feedback from clients to identify areas for improvement Participate in ongoing training to remain informed about our services and products Fluency in Flemish and English, both written and spoken Excellent communication and interpersonal skills Previous experience in customer service or a related field is preferred Strong ability to multitask and manage time effectively Detail-oriented with solid problem-solving capabilities A positive and proactive approach to customer support Familiarity with customer service software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...

Responsibilities

As a Customer Service Specialist, you will manage customer inquiries and provide product knowledge while resolving issues efficiently. This role is crucial for maintaining high levels of customer satisfaction and building strong relationships with clients.