ARE YOU PASSIONATE ABOUT GREAT LEADERSHIP AND PROVIDING EXCELLENT CUSTOMER SERVICE? ARE YOU TENACIOUS IN YOUR PURSUIT OF EXCELLENCE? DO YOU WANT TO DEVELOP WITH A COMPANY THAT HAS AMBITIOUS GROWTH PLANS AND THAT HAS RECENTLY ENTERED AN EXCITING NEW PARTNERSHIP? IF SO, WE WOULD LOVE TO HEAR FROM YOU.

We have a fantastic opportunity for an ambitious, confident, and passionate Relief Manager to join our team covering up to 25 stores within the area.
You will manage and motivate the teams’ covering stores in Store Managers absence, assisting with training, refits, relays, and stock takes. You will support the teams to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise