Flex Service Team Member at Chihuly Garden & Glass

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

21.3

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Wayfinding, Crowd Management, Projection Operations, Technical Aptitude, Communication, Team Support, Safety Awareness, Hospitality, Inclusivity, Problem Solving, Operational Readiness, Training, Cleanliness, Accessibility, Customer Engagement

Industry

Artists and Writers

Description

Description The Flex Service Team Member is a dynamic, multi-skilled role that brings the IMAX experience to life. As both Usher and Projection Tech, this position rotates through four key operational posts: Plaza Entry – Greeting & Wayfinding Access Control & Queueing Theater Seating & Cinema Experience Projection Operations Flex Service Team Members create Transforming Moments through warm hospitality, clean and safe environments, and seamless show execution, bringing together film, food, retail, and immersive guest engagement across the venue. Whether welcoming guests, managing crowd flow, supporting accessibility, or operating projection technology, this role ensures every visitor receives a best-in-class cinematic experience. Every “flex” role is designed to strengthen the overall culture and organization’s ability to adapt and thrive. Flex Service Team Members will also be trained to assist the Flex Sales team. Key Responsibilities: Guest Experience & Service Excellence Deliver friendly, knowledgeable, upbeat guest interactions that reflect IMAX at the Needle’s values. Provide way-finding support, answer questions, and engage guests with ease. Create a welcoming, inclusive cinematic atmosphere for all guests Operational Posts (Rotating Daily): Plaza Entry – Greeting & Wayfinding Serve as the first point of contact for guests entering the plaza. Offer clear, confident directions, guidance and support cross-venue navigation. Promote a positive, energetic arrival experience. Access Control & Queueing Manage crowd flow, ticket validation, and safety-based entry pacing. Monitor queues for comfort, accessibility, and efficiency. Maintain accurate communication with theater and projection teams. Theater Seating & Cinema Experience Guide guests into the theater with efficiency, courtesy, and visibility. Support ADA seating requests and group needs. Maintain cleanliness and readiness of theater seating areas before, during, and after shows. Provide pre-show and post-show communications to the theater audience Uphold all theater etiquette and safety standards. Projection Operations Operate projection and audio systems following IMAX standards, training and protocols. Support daily startups, calibration checks, show launches, and troubleshooting. Communicate any technical issues promptly to leadership and technical partners. Ensure reliability and seamless transitions between show cycles. General Duties Across All Posts: Opening & Closing Procedures Complete daily operational checklists for whichever post is assigned. Prepare venues for guest arrival, ensuring safety, cleanliness, and readiness. Perform end-of-day resets, shutdown procedures, and operational logs. Training & Team Support Assist in onboarding and training new Flex Service Team Members. Share best practices for guest service, safety, and projection operations. Uphold a team-centered, collaborative environment. Safety, Security & Cleanliness Maintain awareness of guest comfort and safety during all show cycles. Support emergency procedures, crowd flow management, and incident response. Assist Custodial Team with quick resets, spill cleanup, and operational readiness. Required Education, Experience & Skills: Strong guest service orientation with a friendly, confident presence. Ability to learn and rotate between multiple operational posts. Basic technical aptitude; comfort learning projection and AV operations. Ability to stand, walk, climb stairs, and lift up to 35 lbs. Availability during peak operational periods, including mornings, evenings, weekends, and holidays Ability to obtain a Food Handler’s Permit Ability to obtain a WA State Tips Training Certification Preferred Qualifications: Experience in attractions, cinema, theater, hospitality, or customer service. Prior exposure to AV systems, projection, or show control technology. Background working in fast-paced, guest-facing roles. Interest in tourism, cinema, or artistic storytelling. Full Time, Hourly Position Hourly Rate: $21.30 - $21.30 / hour Benefits include: Medical, Dental, Vision, Life, Long Term Disability 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st. Paid Holidays (7 per year) Paid sick leave Vacation pay (3 weeks accrual after one year of service) Tuition reimbursement of 50%, up to $2500 / year New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards admission ticket purchases) 4 friends and family admission tickets per year. Charitable Contributions / Matching Gift, up to $500 year $50 / month towards orca card or parking About IMAX at the Center IMAX at the Center delivers immersive cinematic experiences in the heart of Seattle Center. As part of the broader campus dedicated to art, culture, and world-class visitor experiences, our team is committed to creating welcoming, memorable moments for every guest through exceptional service, innovation, and teamwork. IMAX at the Center is proud to foster a culture where team members are empowered to grow, collaborate, and contribute to experiences that inspire our guests. We are committed to creating an inclusive workplace where all employees feel valued and supported. IMAX at the Center is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, caste, or any other protected status under applicable law. IMAX at the Center is owned by Center Art, LLC. which also operates Chihuly Garden and Glass.

Responsibilities

Flex Service Team Members are responsible for delivering exceptional guest experiences through various operational roles, including ushering and projection operations. They ensure a welcoming atmosphere and seamless execution of shows while maintaining safety and cleanliness.