Department: Crew Planning & Analytics
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

JOB DESCRIPTION:

As a Flight Attendant Crew Planning Analyst at Southwest Airlines, you’ll play a vital role in ensuring the smooth and efficient operation of our Flight Attendant workforce. This position is responsible for creating, publishing, and awarding monthly schedules, while also collecting and analyzing key data across Crew Operations, including Planning, Scheduling, Payroll, and Training. Your insights will directly support decision-making models, business rule enhancements, and ongoing initiatives that improve Crew management processes. In addition to maintaining and enhancing tools and systems, you’ll collaborate with Leaders to support business justifications and respond to ad-hoc requests. This role is essential to optimizing crew operations and ensuring our Flight Attendants are set up for success; helping Southwest deliver the reliable, People-first service we’re known for.
Additional details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Creates and maintains monthly bid packets and all award results
Interacts with advanced optimization and decision support tools to build Flight Attendants crew pairings and lines
Conducts analysis to drive cost improvements for staffing, crew pairings, daily open time assignment, training resource planning and irregular operations management
Aids in the development of new processes/tools/reports to support greater efficiency for Crew Planning, and Scheduling
Provides technical guidance on principles and topics within Crew Planning, and Scheduling
Works in a cooperative spirit to ensure the success of our Company
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge to understand complex Excel models, Business Intelligence tools, databases, and optimization tools
Knowledge in designing and conducting analyses, as well as synthesizing recommendations in a structured and concise manner
Skilled in Microsoft Office Suite, including strong Excel experience (pivot tables, look up functions, etc.), MS Access (DB queries, etc.), and PowerPoint
Skilled in effective communication (written, verbal, and visual), and communicate with all levels of the Company including Senior Leadership and union Leaders
Ability to read, analyze, and interpret technical procedures, collective bargaining agreements, and governmental regulations
Ability to work within specific time frames in both supervised and unsupervised assignments
Ability to adjust to quickly changing priorities
Ability to juggle multiple mental demands including but are not limited to: detailed work, reading documents, problem solving, stress, reasoning, verbal and written communications, customer contact, multiple concurrent tasks and constant interruptions
Ability to investigate and problem solve
Possesses strong interpersonal skills and the ability to work both independently and as a member of a Team Education
Required: High School Diploma or GED
Experience
Intermediate level experience, fully functioning broad knowledge in:
Analytical problem solving
Databases and database reporting tools
Data collection and analysis
Experience in airline operations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work weekends, holidays, overtime and extended hours as needed
Occasional travel may be required

BENEFITS YOU’LL LOVE:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible

dependents too)

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit*

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of

employment. You will have 30 days to select and enroll in your health plan with

coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule
and applicable IRS limits
*ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule
and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
08/06/202

Please refer the Job description for details