WHO WE ARE:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.
Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.

• Care for each client’s experience by ensuring their needs are met with professionalism and hospitality, from confirming details to accommodating special requests
• Recommend tailored solutions and services to enhance the client’s journey, such as ground transportation, catering, or alternative flight options when needed
• Empathize with all stakeholders—including clients, company stakeholders, and third-party bodies —by understanding their needs and operational constraints to provide insightful and effective solutions
• Anticipate potential challenges, proactively addressing in-flight issues and coordinating with air traffic control, crew, and service vendors to minimize disruptions
• Manage expectations by clearly communicating flight details, operational constraints, and available options to clients, demonstrating transparency and builds trust
• Support pilots with pre-flight preparations, securing customs and immigration approvals, landing authorizations, and coordinating logistics
• Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies
• Keep meticulous records of flight plans, journey logs, and trip itineraries in accordance with Transport Canada regulationsPrioritize safety, procedures, and team collaboration while making quick, informed decisions in high-pressure situations