JOB DESCRIPTION

Position: Flights & Reservations Administrator
Type: Permanent / Hybrid / Full time (37.5 hours a week)
Location: Bracknell, Berkshire(Mondays & Fridays, after training, are working from home and Tuesdays, Wednesdays & Thursdays are in the office)

POSITION SUMMARY:

You will take charge of the flight operations for our overseas holidays. Managing the quotation, contracting, allocations and bookings. You will be responsible for all aspects of the flight operations and delivery – including, but not limited to, producing and managing flight manifests, working with key stakeholders to manage allocations, issuing ATOL certificates, preparing travel documents and logging PNR’s within our database/CRM and managing group and/or FIT check-in’s. You will also be responsible for researching, quoting, tracking and booking connection and FIT rates when necessary. You will work closely with the product and business development executives to create cost effective flight inclusive holidays and adjust pricing to overseas holidays when necessary. You will track and report on all financials relating to the flight’s operations and purchases.
You will be a part of the reservations and customer service team, also answering calls and assisting our valued clients wanting to book any of our UK, Overseas or Cruise departures, delivering exceptional customer service while converting enquiries into sales.

WHO WE ARE:

We are a Bridge Holidays (BMB Holidays) and Online Bridge Tuition company (Bernard Magee Bridge).
At BMBHolidays, we specialise in short UK Bridge events, overseas Bridge holidays and Cruises. We offer a range of different style breaks ranging from 2-night lead-in and gourmet events and worldwide overseas holidays, through to 14-night sailings around the seas… and we’re still growing!
Bernard Magee is the UK’s #1 bridge tutor. Bernard Magee Bridge was launched just after lockdown and has quickly become the UK’s premier online bridge learning community, offering Full and Novice Memberships, where subscribers can improve on their bridge skills and connect with fellow players. Every week Bernard Magee releases fresh bite-sized content to inspire and challenge bridge playing abilities.

EXPERIENCE:

• 3-years working in travel and tourism (essential)
• 2-year flights coordinator or similar role (preferred)

• Answering client calls and assisting them with queries and bookings
• Managing all flight allocations – both group and FIT.
• Efficiently track and report on all Air inclusive revenue
• Manage the issuance of variable, FIT and Group airline fares, reissues, and refunds.
• Oversee flight bookings, check-in and ticketing processes
• Address schedule changes, coordinating with both suppliers and clients
• Process client requests for additional services such as extra legroom seats, domestic add-ons, and upgrades.
• Create/amending e-tickets into usable, branded documents.
• Prepare flight manifests for suppliers