Full job description

We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon - Fri 9am - 6pm (some out of hours cover). Office based role in Birmingham, Peterborough of London

JOB DESCRIPTION

• Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
• Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
• Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
• Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
• Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
• Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
• Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
• Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo).
• Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy.
• Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed.
• Provide out-of-hours support on a rota basis and cover operational requirements as needed.

EXPERIENCE REQUIRED

• Solid experience of hands on managing an ticketing team for a Tour Operator is essential
• Experience of ticketing and reissuing for multiple airlines
• Solid experience of native GDS Amadeus and/or GDS Galileo
• Full Rights to Work in the UK