The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join the Capital Region team as a:

THIS OPPORTUNITY MAY BE PERFECT FOR YOU IF YOU HAVE EXPERIENCE IN:

Relationship Building and Sales
Manage, Coach, and Counsel Team Members
Excellent Customer Service and Communication Skills

EDUCATION/CERTIFICATIONS:

Associates degree or equivalent experience required
4 years of experience in banking, customer service, or retail sales required
Ability to achieve NMLS certification and Signature Guarantee certification
1 year of supervisory experience preferred

SKILLS/KNOWLEDGE:

Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
Sales and referral experience; knowledge of products and services a plus
Proficient in Microsoft Office Suite: Word, Excel, and Outlook

RESPONSIBILITIES

Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.
Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals.
Oversee daily branch operations in absence of Branch Manager.
Provide training, support and guidance as appropriate to co-workers and customers.
Support sales efforts of Company; actively participate in Cross-Sell Program and make referrals as appropriate.
Solicit new business while maintaining current customer relationships.
Perform duties of all branch employees.
Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments.

WHAT YOU WILL NEED TO THRIVE IN THIS ROLE:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: