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n a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.R

• esponsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff.C
• onducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships.P
• romotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.E
• nsures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.E
• ffectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.M
• anage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.P
• roactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.C
• onsistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.E
• xpected to have / gain full understanding of the teller function.B

alancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc.I
ncumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.Q

ualifications:B

• asic business acumen and professionalism is a must.S
• trong written and verbal communication skills are critical.A
• bility to build relationships and strong alliances across the organization.M
• ust be flexible with ability to adapt to change.A
• bility to quickly learn all there is to know about the products and services offered by the bank.M
• ust retain and build upon product knowledge base as a member of the division’s management team.S
• hould understand the “big pictureâ€� in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?B
• achelor’s degree preferred, or equivalent combination of training and/ or experience.2
• -3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment.M
• ust have a history of solid sales, service, and management successes

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t Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
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astern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
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Please refer the Job description for details