Floater Dental Assistant / Patient Care Coordinator at LC SERVICES 1 LLC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Front Office Support, Call Triage, Treatment Explanation, Scheduling, Financial Coordination, Payment Collection, Chairside Assisting, Radiography, Infection Control, Chart Documentation, Eaglesoft Proficiency, Workflow Management, Communication, Organization, Multitasking

Industry

Medical Practices

Description

Description Royal Oak Dental Group Position Overview Royal Oak Dental Group is committed to delivering exceptional dental care and an outstanding patient experience. We believe every patient deserves a knowledgeable, compassionate team that can clearly explain their needs and guide them through treatment with confidence. As a Floater Dental Assistant / Patient Care Coordinator, you will play a vital, cross-functional role in supporting both the clinical and administrative teams. This position is ideal for a highly adaptable, team-oriented professional who thrives in a fast-paced environment and is passionate about creating an incredible experience for every patient. Benefits Health, Dental, Vision, and Life Insurance 401(k) Paid Time Off (PTO) and Holiday Pay Competitive compensation Schedule Monday through Thursday 7:00 a.m. – 4:30 p.m. Key Responsibilities Patient Experience & Front Office Support Serve as a warm, professional first point of contact for patients in person and over the phone Answer calls, triage patient needs, and respond to questions or concerns with empathy and efficiency Clearly explain treatment recommendations, insurance coverage, and financial responsibilities Help create a seamless, positive patient journey from check-in through checkout Scheduling & Treatment Coordination Schedule and manage the daily schedule to maximize productivity and flow Ensure all hygiene patients are scheduled for their continuing care before leaving Maintain and actively work continuing care and overdue treatment lists Contact patients promptly when insurance preauthorizations are received and assist with scheduling Financial Coordination Accurately calculate and communicate co-pays, deductibles, and estimated patient portions prior to appointments Collect and post payments at time of service, by phone, and through mail Present financial options and coordinate payment arrangements according to practice protocols Clinical Support (Dental Assisting) Assist doctors and hygienists chairside as needed to maintain efficient clinical flow Prepare treatment rooms, instruments, and materials for procedures Take radiographs and ensure all diagnostic records are complete and accurate Support sterilization, infection control protocols, and operatory turnover Pre-Appointment Preparation Confirm all necessary radiographs, lab cases, and documentation are ready prior to patient visits Verify medical clearances and required documentation are received before scheduled procedures Administrative & Team Support Send patient records and maintain accurate, up-to-date charts Check in lab cases and ensure cases are ready for scheduled appointments Document appointments with detailed, accurate clinical and financial notes Support the Team Lead and leadership team with additional administrative needs Step in wherever needed to support the success of the team and patient experience Qualifications Minimum 2 years of dental experience required Proficiency with Eaglesoft Strong understanding of both clinical and front office workflows Excellent communication, organization, and multitasking skills Positive attitude with a strong team-first mentality Ability to adapt quickly and support multiple areas of the practice Who Thrives in This Role This role is perfect for someone who: Loves variety and being involved in all aspects of the practice Is proactive, flexible, and solution-oriented Enjoys both patient interaction and clinical assisting Takes pride in keeping the schedule full and the day running smoothly

Responsibilities

This cross-functional role involves supporting both clinical and administrative teams by managing patient check-in/check-out, scheduling, financial coordination, and providing chairside dental assisting as needed. Key duties include serving as the first point of contact, explaining treatment plans, and ensuring efficient daily practice flow.