Floating Assistant Store Manager at Goodwill Industries of South Central Wisconsin, Inc.

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

55000.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Recruiting, Hiring, Training, Performance Evaluation, Discipline Management, Cash Controls, Asset Protection, Customer Service, Productivity Management, Scheduling, Merchandise Rotation, Team Development, Coaching, Communication, Loss Prevention

Industry

Non-profit Organizations

Description

Description General Summary: Assists in managing daily store operations to achieve established revenue and margin objectives. Contributes to the DGR mission by generating funds that support community members in living, working, and thriving through housing, employment, and supportive services. Provides operational leadership across multiple locations and travels to stores as needed to support teams and fill operational gaps when vacancies arise. Supervisory responsibilities: Recruits, interviews, hires, and trains direct reports to ensure strong team performance. Oversees daily departmental operations to maintain efficiency and operational excellence. Provides timely, constructive feedback and conducts performance evaluations to support employee development. Manages employee discipline and termination in accordance with company policies and procedures. Requirements Principal Duties & Responsibilities: Monitors service standards, product levels, and operational safety while managing within budgeted expenses to advance the Goodwill mission and brand. Oversees cash controls and asset protection practices, ensuring employee compliance with policies and procedures. Delivers best-in-class customer service for internal and external customers and coaches team members to do the same. Manages production flow and staff productivity, actively supporting operations to maximize product output and donation value. Plans and organize employee schedules to meet operational and business demands. Ensures a continuous flow of new merchandise to the sales floor, maintaining a fresh and full presentation through effective production output and merchandise rotation. Supports production setup and material handling to efficiently generate quality and quantity of merchandise that meets projected sales goals. Partners with Talent Acquisition and the Store Manager to proactively build and develop the team, supporting interviews, onboarding, and training initiatives. Collaborates with leadership to foster a positive, high-performing team environment through motivation, training, and coaching. Uses coaching, feedback, and documentation to reinforce strong performance and address performance issues in partnership with the Store Manager. Communicates clearly and professionally, both verbally and in writing, with internal and external stakeholders. Conducts audits and training to ensure adherence to workplace safety and loss prevention standards. Analyzes operational reports and data to identify trends and recommend tactical improvements to the Store Manager. Assumes Store Manager responsibilities in their absence to ensure continuity of operations. Performs all duties in alignment with Goodwill’s Core Values. Requirements Knowledge, Skills & Abilities Required: Excellent verbal and written communication skills, with strong interpersonal abilities to effectively engage employees, customers, and the public. Proven leadership and people management skills, with the ability to motivate, coach, and develop teams. Demonstrated ability to make independent, sound decisions that positively impact store performance and organizational goals. Proficiency in Microsoft Office applications, with the ability to quickly learn and adapt to new systems and software. Ability to quickly assess operational needs, prioritize effectively, and confidently lead business operations in the absence of the Store Manager or other leadership team members. Culture: Actively builds a respectful, fair, and empowering environment where everyone can thrive while supporting positive teamwork. Results: Consistently meets goals and expectations by aligning team efforts with organizational objectives, seeking solutions, and proactively addressing challenges using available resources all while maintaining a positive attitude and a passion for our mission. Accountability: Leads by example, takes responsibility for one’s actions, fulfills commitments, and ensures that individual contributions align with the mission, team, and organizational goals. Job knowledge and expertise: Demonstrates a deep understanding of job responsibilities and proactively enhances knowledge and skills through continuous learning. Applies knowledge effectively to meet and exceed work objectives. Travel Required: Consistent travel of up to 80% within SCWI’s service territory is required. Store assignments are determined by operational needs and may change weekly. Required education and/or work experience: 3+ years of progressively responsible retail supervisory experience. High school diploma, post-secondary courses or degree preferred. Description of physical working environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment. Ability to stand and walk, lift, push or pull up to 20 lbs. Must be able to clearly communicate, identify, analyze and assess details. Equal Employment Opportunity Employer: Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at hcarman@goodwillscwi.org or (608) 852-8425.

Responsibilities

This role assists in managing daily store operations to meet revenue and margin goals while providing operational leadership across multiple locations, traveling as needed to support teams and fill vacancies. Responsibilities include recruiting, hiring, training, overseeing daily departmental operations, providing feedback, and managing employee discipline and termination.