WELCOME TO AMARANTH, WHERE WE’RE NOT JUST ABOUT PROVIDING STELLAR CUSTOMER SERVICE, WE’RE ON A MISSION TO CRAFT AN EXCEPTIONAL EXPERIENCE.

Imagine a workplace where community, wellness, and purpose come together. At Amaranth, we’re growing across Alberta and looking for a leader who shares our passion for healthy living, sustainability, and exceptional service.
As a Floating Store Manager, you provide leadership and operational support across multiple locations. You ensure that each store you visit runs smoothly, supports its team, and delivers the high standard of customer experience Amaranth is known for. You work closely with store managers, adapt quickly to different environments, and bring consistency to our values, service, and performance.
We’re looking for someone with extensive experience in retail management who combines flexibility and leadership, thrives in dynamic environments, and brings collaboration, problem-solving, and adaptability to every store and team they support.

JOB DESCRIPTION

Job Title: Floating Store Manager
Department: Store Operations
Reports To: Operations Manager, General Manager
Direct Reports: In-store Team (varies by location)

POSITION OVERVIEW:

The Floating Store Manager (FSM) is a senior leadership role at Amaranth, ideal for a professional with extensive experience in multi-store retail operations, team development, and process improvement. This position is responsible for executing our mission of providing an “outstanding experience one person at a time” while bringing advanced operational expertise to support multiple store locations.
The FSM will be primarily based in one store location, providing day-to-day leadership and oversight there, while also offering operational and leadership support to other locations as needed. Aiming to support stores with consistent service standards, operational excellence, and strong team guidance.
This role requires the ability to quickly assess stores’ needs, identify areas for improvement, and implement solutions that enhance efficiency, compliance, and customer satisfaction. Key responsibilities include maintaining operational standards, overseeing inventory accuracy, supporting merchandising execution, ensuring health and safety compliance, and coaching store managers to achieve company goals.
Amaranth’s vision is to be the leader in creating a better way for us to eat, live, and thrive. The FSM plays a crucial role in this vision by combining leadership with deep technical knowledge, ensuring that every location operates at peak performance, delivers exceptional service, and contributes to long-term customer loyalty and the company’s financial health.

PRIORITY ACCOUNTABILITIES

These are the outcomes the team member is accountable for as outlined in the accountability chart. These outcomes are tracked on their scorecard and include:

• Lead, Manage, and Hold Accountable (LMA) – Provide guidance, build teams, and achieve results by caring personally and challenging team members directly across multiple store locations.
• Store Experience – Uphold Amaranth’s Customer Service Standards in the primary location and support other stores in maintaining these standards.
• Scheduling & Labour Budget – Support store managers in meeting labour hour targets, ensure appropriate scheduling for peak times, and assist in managing temporary staffing shortages while keeping overtime within allowable limits.
• Product Stocking & Rotation – Assist in maintaining discards % below target, meet produce quality standards, support backstocking and date-check tracking, and ensure consistency across supported stores.

SECONDARY ACCOUNTABILITIES

These are specific accountabilities that support the effective completion of the Primary Accountabilities.

• Health & Safety – Ensure teams are trained on and adhering to Amaranth’s Health & Safety protocols in the primary location and when supporting other stores.
• Team Training – Oversee and support training programs, ensuring all team members have the skills to perform their duties successfully.
• Communication – Provide clear and timely communication to teams, store managers, and leadership, maintaining strong connections with Operations Manager, General Manager, Human Resources, Category Teams, and Accounting Teams.
• Operations Manager (OM) Walk-Throughs – Support the completion of corrective actions from OM Walk-Through Checklists in the primary store and assist with follow-up in other locations when required.

QUALIFICATIONS AND ATTRIBUTES:

• Minimum of 3 years of leadership experience in a premium grocery or drug store environment, or in high-volume/big box retail (required).
• Strong knowledge of the organic and natural foods industry.
• Ability to align with the company’s mission and vision, and apply it consistently across multiple store locations.
• Intermediate to advanced computer skills, with an emphasis on database and report management.
• Ability to work with a flexible attitude in a dynamic, multi-location environment.
• Proven ability to prioritize and complete projects in a timely manner while adapting to shifting store needs.
• Excellent organizational and interpersonal skills.
• Strong “retail savvy” with the ability to recognize and act on opportunities to improve store performance.
• Skilled at cultivating a collaborative, motivated, and high-performing team environment, even when stepping into new or temporary leadership situations.
• Solid understanding of profit margins, inventory management, price setting, and related operational metrics.
• Passion for creating and maintaining an atmosphere of excellence in all aspects of store operations.

TIME REQUIREMENTS

• Full-time hourly position of up to 40 hours per week on average.
• Hours exceeding 44 per week and/or 8 paid hours per day are paid at regular hourly rate. This position is not eligible for overtime.
• Employee is entitled to a 30-minute unpaid meal break for all shifts longer than 5 consecutive hours.
• Floating Store Managers must be available to provide support across all Amaranth locations, including occasional travel to our St. Albert store when needed.
• Must be available to assist with store coverage as needed, which may include occasional evenings, holidays, and weekends.
• On-call for emergencies and alarm calls.

BASIC PHYSICAL REQUIREMENTS:

• Stand for extended periods of time. Walk, bend and twist the body, reach above and below shoulders.
• Use of mops, brooms, cleaning products, knives, box cutters, carts, pallet jack, computers, and printers.
• Use ladders of varying heights up to 12 feet.
• This role may include lifting items up to 50 lbs. Teamwork and tools, such as carts, are available to support these tasks.
• Repetitive use of hands for grasping, pushing, pulling, and typing.
• Environmental exposure to extreme temperatures in coolers, freezers, and outdoors.

EXPERIENCE:

• Minimum of 3 years of management experience in a premium grocery, drug store, or high-volume/big box retail environment (required)
• Experience in inventory management, merchandising, and labour budgeting
• Familiarity with health and safety compliance and loss prevention strategies
• Experience supporting multiple locations or acting in a multi-store leadership role (preferred)

TACTICAL RESPONSIBILITIES

These are the processes that the team member is responsible for executing to maintain effective operations.

• Ensure daily department checklists are being followed and completed in the primary location (this includes opening procedures and closing procedures from the previous day’s operation) and support other locations when needed.
• Monitor and support cash and float needs for the primary store, assisting other stores when required.
• Ensure all departments have the tools and resources to move forward in daily activities and to complete duties.
• Follow up on any previous day’s issues that require resolution, either directly or through coordination with store managers.
• Coordinate with department leads on the set-up and takedown of special events, promotions, and product demos across supported locations.
• Ensure contractors are greeted and provided with information to complete regular or emergency repairs; record completed work and outstanding maintenance in the logbook.
• Ensure all weekly reports are completed on schedule for analysis, supporting consistency across locations.
• Check daily timecards for accuracy to ensure employees have punched in and out correctly; assist store managers with timecard reviews when necessary.
• Approve previous week’s timecards in Payworks each Monday by 12 noon when acting as the primary manager for a location.
• Demonstrate and educate staff about the Employee Handbook and any updates to store policies or procedures.
• Watch for shoplifting and other forms of till and receipt theft, providing guidance to store teams.
• Lead in handling difficult customer situations when present in a location.
• Assist or lead in rearranging product displays to better serve the store’s and customer’s needs.
• Collaborate with Category Managers on timelines for ordering, display, product selection criteria, and pricing for seasonal items (e.g., Christmas, Easter, Thanksgiving).

These are the outcomes the team member is accountable for as outlined in the accountability chart. These outcomes are tracked on their scorecard and include:

• Lead, Manage, and Hold Accountable (LMA) – Provide guidance, build teams, and achieve results by caring personally and challenging team members directly across multiple store locations.
• Store Experience – Uphold Amaranth’s Customer Service Standards in the primary location and support other stores in maintaining these standards.
• Scheduling & Labour Budget – Support store managers in meeting labour hour targets, ensure appropriate scheduling for peak times, and assist in managing temporary staffing shortages while keeping overtime within allowable limits.
• Product Stocking & Rotation – Assist in maintaining discards % below target, meet produce quality standards, support backstocking and date-check tracking, and ensure consistency across supported stores