Floating Teller at Texas Heritage National Bank

Daingerfield, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Operations, Cash Handling, Regulatory Compliance, Customer Service, Attention To Detail, Communication Skills, Problem Solving, Decision Making, Cross-selling, Risk Management

Industry

Banking

Description

Description The Floating Teller handles teller duties while supporting multiple branches as needed. As Floating Teller, you will be the first point of contact for customers, delivering exceptional service, processing transactions in accordance with Bank policies and procedures, assisting with customer inquiries, and identifying and referring cross-sell opportunities. You will have a primary work location but will travel to different locations to provide support, as necessary. Assist customers with transactional needs in accordance with established guidelines, brand model, and service standards, including answering inquiries about account balances, transaction history, service charges, interest rates, and more Maintain daily operational standards, including cash drawer security, balancing the cash drawer, item capture procedures, counterfeit currency identification, and ensuring adequate supplies at the teller station Possess knowledge of bank products and services and educate customers on emerging bank technology and digital solutions Protect the Bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, and more Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations Perform other duties and responsibilities as assigned by management Requirements Required Skills / Abilities: Travel to multiple locations to support as needed Strong knowledge of banking operations, cash handling procedures, and regulatory compliance Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism Strong attention to detail and accuracy Excellent communication skills, both verbal and written Strong problem-solving and decision-making skills Ability to work independently with minimal supervision and make sound judgements Education and Experience: High School diploma or equivalent 1+ years of experience- customer service experience in financial services or retail sales preferred

Responsibilities

The Floating Teller processes financial transactions and assists customers across multiple branch locations while ensuring adherence to bank policies. They are responsible for maintaining operational standards, managing cash drawers, and identifying cross-sell opportunities.