REQUIRED WORK EDUCATION, EXPERIENCE, AND SKILLS:

• Any High School Diploma or equivalent
• experience preferred but not required (on-the-job training available)
• Responsible, friendly, ability to manage stress and work quickly and efficiently, proper grooming, proficiency and honesty in handling money
• Must be able to work weekends, evenings, and holidays
• Must have great leadership skills, be detail-oriented, a good communicator, have a good work ethic, and have high standards for self and others
• Able to reach, bend, lift, climb, stoop, and frequently lift up to 25 pounds
• Be able to work in a standing position for long periods of time (up to 8 hrs)
• Excellent speaking and communication skills, helpful and courteous, good judgment and problem-solving skills, detail-oriented,
• This job requires the ability to multitask and work quickly and efficiently with large volumes of guests constantly entering and exiting the premises
• The job requires tremendous self-control, maintaining composure, keeping emotions in check, managing stress and frustration, and avoiding aggressive behavior, even in very challenging situations with children
  Job Type: Part-time
  Pay: $10.00 - $11.00 per hour

Benefits:

• Flexible schedule

Work Location: In perso

• Oversee the zone to which one is stationed (Big Kid Zone/Kid Zone/Mini Zone/Lobby)
• Monitor and control for safety, control traffic flow, ensure proper age and weight limits per zone, enforce proper use of the play equipment, and assist parents and children as needed
• Document and report any incidents in accordance with HyperKidz in accordance with Hyper Kidz policy and as requested by management
• Enthusiastically greet all guests upon their entrance into the facility in a positive and professional manner to create an enjoyable play experience and to encourage repeat visits
• Navigate guests through the check-in procedure (sign waivers, shoe cubbies, lockers, hand stamps, walk-in admission, party check-ins) using courtesy and professionalism
• Answer questions from guests seeking to make reservations or inquire about services and offerings.
• Manually complete reservations as needed using the point-of-sale software
• Ensure guests’ needs are anticipated and satisfied in a proactive manner
• Complete cash register transactions and point-of-sale purchases and refunds
• Confirm waivers and collect guest admission payments
• Stamp hands of all guests upon check-in and ensure that children leave with their respective families upon check-out
• Assist with guest traffic flow in the front lobby area to quickly and efficiently admit guests and shorten wait time
• Assist guests who have questions, concerns, or special needs
• Provide a wide range of guest services
• Keep professional records in the event of guest service deficiencies, complaints, or accidents
• Ensure that staff levels within the check-in/check-out and merchandise areas reflect the requirements of the guest capacity
• Participate in training to effectively perform all job responsibilities in Guest Services, Operations, First Aid, and Emergency Procedures
• Market and promote products and packages
• Assist in the development of promotional activities
• Assist in establishing a strong store identity with the community and marketplace in which Hyper Kidz operates
• Monitor all equipment in the check-in/check-out and merchandise areas and to notify management and maintenance of any deficiencies
• Maintain the check-in/check-out and merchandise areas in safe operating condition at all times
• Monitor the facility’s conformity to local fire and safety regulations
• Monitor the number of guests in the facility, and notify the management of any infractions of Occupancy loads and local fire and safety regulations
• Document all financial reports as required by the store management
• Must be able to work nights and weekends
  Any other appropriate job tasks or duties as required by the General Manager, Assistant Manager, Shift Lead or Owners.