WE’RE OPENING A NEW KIND OF DR. MARTENS STORE — A SPACE DESIGNED TO DELIVER A MORE IMMERSIVE AND ELEVATED BRAND EXPERIENCE. AS FLOOR MANAGER (30HR PT), YOU’LL BE THE HEARTBEAT OF THE SHOP FLOOR, LEADING BY EXAMPLE AND COACHING IN REAL TIME TO ELEVATE EVERY CUSTOMER INTERACTION. YOU’LL BE A HANDS-ON LEADER, ENERGISING THE TEAM, SHAPING THE CUSTOMER JOURNEY, AND ENSURING THE STORE FEELS ALIVE WITH THE SPIRIT OF DR. MARTENS.

At Dr. Martens, we live and breathe our 3 core values — they’re at the heart of who we are. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

• Lead the shop floor with presence and purpose, setting the tone for service, storytelling, and team energy throughout the day.
• Coach in the moment, guiding Sales Assistants through live interactions, helping them build confidence, skill, and connection with customers.
• Act as a keyholder and operational lead, ensuring smooth execution of daily tasks and stepping into decision-making when needed.
• Support brand activations and storytelling, helping the team translate campaigns into meaningful customer experiences.
• Champion operational excellence, from stock handling and replenishment to till procedures and compliance.
• Create a culture of curiosity and growth, encouraging feedback, celebrating wins, and helping the team evolve with the store’s elevated offering.