Floor manager 35h at H&M Group

Antwerp, Antwerp, Belgium -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Product Passion, Eager to Learn, Excellent Communication, Adaptability, Team Leadership, Analytical Thinking

Industry

Retail

Description

Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. Inclusion & Diversity At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. Job Description As a Floor Manager, Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. Key Responsibilities Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards Support recruitment efforts and ensure effective onboarding and training for new team members Identify and nurture future talent, contributing to development plans that support team progression Oversee daily store operations, ensuring efficiency and alignment with brand standards Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store Manager when required, ensuring continuity in leadership and performance Qualifications Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed. Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays. English language skills Dutch is a plus. Preferable but not mandatory Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance. Additional Information This is a full-time position with a contract of 35 hours a week. Apply by uploading your CV in English as soon as possible, but no later than the 02.11.2025. Due to data policies, we only accept applications through our career page. Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. In addition to this, Belgium-based colleagues also receive: A 25% personal discount on all H&M Group brands, A 13th month bonus, Holiday pay A HIP program (retirement bonus). The possibility of taking restaurant vouchers 70% coverage of public transport, Benefits at work Training

Responsibilities

As a Floor Manager, you will create excellent customer experiences and lead a dedicated team to drive results. Your role includes overseeing daily store operations and ensuring alignment with brand standards.