Looking for a Floor Manager/AGM with 2 years of experience. The Floor Manager delegates assignments, fills in for absent employees, and ensures customers have a pleasant experience. The main daily task is to control the floor, train and assure that servers and bartenders are adhering to our strict steps of service.

REQUIREMENTS

• 2 years of experience
• Leadership skills
• Food cost, Inventory control, and labor control
• Customer service oriented
• TIPs certified and allergen awareness certificate
• POS experience
• Bar knowledge considered an asset
• Budgeting and payroll cost experience is considered an asset
• TEAMWORK and a GREAT attitude are required!
• Must have flexible availability – Weekends & Holidays required
• Ability to keep work area clean, organized and to code
• Previous high volume experience preferred

• Manage all Food and Beverage Outlet operations
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Assist team in the direction and supervision of food servers, bus-persons, and other staff in reference to schedules, service standards, training, motivation, and safety.
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Incentivize team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Fill out Fire Safety Log