POSITION OVERVIEW:

The primary responsibility of the Manager - Housekeeping Floor is to oversee the Team Members on their floor and his/hers stations(s) on any given day. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

MINIMUM QUALIFICATIONS:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 5 years of experience as a housekeeper or in a Hotel Operations role.
• 2 years of supervisory experience at a 4-star property preferred.
• Proficiency in basic computer skills.
• Proficiency in Microsoft Office, LMS and HOTSOS preferred.
• Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

PHYSICAL REQUIREMENTS:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supervise and manage 2 to 3 floors of guest suites (approximately 200/300 suites).
• Supervises 9 to 27 housekeepers daily.
• Supervise 2/3 Floor Attendants daily.
• Update all facilities issues in HotSOS (using the IVR system).
• Assigns workload, inspects suites & rooming area.
• Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards.
• Assist where necessary to ensure optimum service to guests.
• Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance.
• Conducts 7 written inspections daily.
• Conducts up to 25 visual inspections daily.
• Issues discipline to the team members (up to CDD).
• Inventory all supplies submitting to Assistant Director of Finance.

ADDITIONAL DUTIES & RESPONSIBILITIES:

• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Successfully manages a 5-Star and 5-Diamond Housekeeping Team.
• Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Monitors team performance in all phases of service and job functions; rectify deficiencies.
• Manage staff and organize department functions in accordance with company guidelines.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.