WHO ARE WE?

Known best as the ‘Undisputed King of Trainers’, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.
In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come! With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.

Working as a Floor Manager for JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. Afterall, there is a reason why we are recognised internationally as the ‘Undisputed King of Trainers’. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the most elite brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want likeminded individuals to join the movement.
As a Floor Manager you will be responsible for providing exceptional customer service to create a unique and memorable JD experience whilst being responsible for elevated duties to support the management team.

You are responsible for, however not limited to the following duties and responsibilities:

• Assist customers with queries, processing sales, returns and gift vouchers
• Work in partnership with your Store Manager and Assistant Store Manager to manage the team in their absence
• Assist and manage your Department Managers and Supervisors to ensure all floor operations are running smoothly
• Train and mentor your team on all areas of store operations, including sales, product knowledge, customer care and more
• Motivate, inspire and lead your team from the front
• Deescalate any customer complaints
• Work under the guidance and support of your Store Manager, alongside team to achieve KPI’s and targets
• Ad-hoc tasks as required
• Engage in housekeeping tasks to upkeep store presentation standards