WHO ARE WE?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 16 stores across Canada to-date and more to come!
We are looking for enthusiastic applicants to join our team as a Floor Manager for our CF Pacific Centre store location!

As a Floor Manager, you are responsible for overseeing the front-line activities on the sales floor, ensuring a seamless customer experience while leading and motivating your team. Including but not limited to…

• Manage shift schedules to ensure proper staffing coverage and assign team members to specific store zones, ensuring all areas are fully covered and operations run smoothly throughout the day
• Monitor staff performance, provide constructive feedback, and address any performance-related issues
• Track daily sales and operational performance, providing regular updates and insights to senior management along with recommendations, while maintaining consistent communication on floor activities
• Ensure all areas of the floor are fully stocked, organized, and presentable to provide an excellent shopping experience for customers
• Ensure the store is clean, safe, and complies with all health and safety standards by regularly inspecting the floor and addressing any maintenance or cleanliness issues
• Oversee the proper handling of cash transactions from associates and reconcile daily sales reports
• Address customer complaints promptly and professionally, striving for a positive resolution to maintain customer satisfaction and loyalty
• Be the main point of contact in the absence of the Store Manager and Assistant Manager