THE HOXTON, CHARLOTTENBURG (BERLIN) – FLOOR MANAGER (M/F/D)

2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for a Floor Manager to join our House of Tandoor Restaurant team.
Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.
Reporting to our Restaurant & Bar Manager, you will be responsible to support the seamless running of our restaurant by providing a highly efficient and effective service, ensuring standards are maintained, guest needs are anticipated as well as a good handle on the figures. Along with the Assistant Restaurant Manager you will lead our talented team, motivating and developing them to be the best they can be.

MORE ABOUT US…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description

WHAT WE’RE LOOKING FOR…

• You’re an experienced Waiter/Waitress who is ready for the next step.
• Previous work experience as Floor manager or Supervisor in a busy and high-volume restaurant is valuable.
• General knowledge of local employment law, health and safety regulations.
• Fluent in English, good German knowledge, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• A people person, great at building and nurturing long lasting relationships.
• You’re looking for a place where you can be you; no clones in suits here.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
  Additional Information

• You are the face of the Restaurant service and are responsible for the safe opening and closing of the F&B outlets.
• Manage your team to perform at his best by supporting the floor team, training of staff, including performance reviews.
• Ensure memorable guest experiences by engaging with them, dealing with complaints, and maintaining a welcoming atmosphere for both our guests and staff.
• Support and coordinate the reservations system with the Hosts team.
• Run the daily briefing for restaurant team, draft Floor plan based on covers and ensure a smooth service across all outlets.
• Support the Restaurant & Bar Manager with Food & Beverage stock, ordering, and any other tasks.
• Cash handling and daily reporting of revenues as per hotel SOP’s.
• Ensure the restaurant area is Hygiene & Safety compliant for each shift.
• Help and support the other outlets (Bar & Apartment) during event, activation, and busy period. Being a team player goes a long way!
  Qualifications