Floor Manager - Temporary at H&M Group

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Styling Advice, Product Knowledge, Sales Data Analysis, Team Leadership, Recruitment, Onboarding, Training, Talent Nurturing, Store Operations, Brand Ambassadorship, Communication, Adaptability, Flexibility, Analytical Thinking

Industry

Retail

Description

Om rollen As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. Key Responsibilities Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience Analyse sales data and collaborate with the Store to maximise department performance Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards Support recruitment efforts and ensure effective onboarding and training for new team members Identify and nurture future talent, contributing to development plans that support team progression Oversee daily store operations, ensuring efficiency and alignment with brand standards Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store when required, ensuring continuity in leadership and performance Kravspecifikation Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed. Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays. English language skills Preferable but not mandatory Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance. Ytterligare information This is a temporary full-time position with a contract of 38,25 hours a week until the 31.08.2026. Closing Date: 08/03/2026 Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. In addition to this, Sweden-based colleagues also receive: Long Service Award Collective agreement Wellness Allowance Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve. Company Description Weekday is where culture moves fast and expression runs deep. Your everyday remix wrapped in denim. Too much, not enough, perfect. A wardrobe of contrasts: Effortless basics, monochrome shades, and edgy cuts. The signature jeans that go with everything—and express it all. More than fashion - it’s a moment, a mood, culture in motion. Every version, all at once.

Responsibilities

The Floor Manager will lead with energy to create excellent customer experiences, ensuring the store environment is welcoming and drives results through personal and genuine customer journeys. Key duties include delivering high-level customer service, analyzing sales data to maximize performance, and leading/motivating the Sales Advisor team.