Overview:
Under the direction of the Floor Operations Shift Managers, this position is responsible for supervising the activities of Slot Attendants. The Floor Operations Supervisor provides strong leadership, maintaining a high-performing, well-balanced team that delivers a high-level of guest service that is essential to the Floor Operations department.

Responsibilities:

• Monitors floor zones, ensuring Slot Attendants respond to flashing lights and guest assistance calls while maintaining a safe and clean environment for guests.
• Handles multiple bill/ticket disputes, minor guest service issues, and 1186 procedures.
• Assists Slot Attendants in paper and bill jams when needed.
• Handles cashier cage issues including partial tickets, non-existent tickets, machine ticket verification, and entries onto log sheet at main cage.
• Oversees the processing of jackpots, ensuring accuracy and completion of appropriate tax forms, W-9s, and slot paperwork when necessary.
• Processes transactions requiring overrides.
• Monitors Team Members on floor ensuring meal books are properly filled out, CDS cards are being used properly, and all other policies are procedures are being followed.
• Identifies service breakdowns on casino floor and communicates issues to appropriate person/department.
• Handles unclaimed casino guest credits and money, following established procedures.
• Ensures that a first-class exemplary level of guest service is provided to slot guests and is maintained throughout the shift.
• Verifies payouts and hand-pays over a specified level as needed. Contacts and notifies the appropriate management for verification.
• Completes minor machine repairs and reports more complex machine problems to the slots technical staff as needed.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications:

• High School diploma or GED certificate.
• Bachelor’s Degree in Business, Marketing, or equivalent work experience.
• Two years slot experience or equivalent casino experience preferred.
• One year of supervisory experience preferred.
• Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must be 21 years of age or older.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must also apply for, receive, and maintain a Tribal Key License through the State of CA Gambling Control Commission.
• Native American hiring preference applies.
• Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location: 3400 Highway 246 Minimum Pay Rate: $61,104 annually Maximum Pay Rate: $76,379 annuall

• Monitors floor zones, ensuring Slot Attendants respond to flashing lights and guest assistance calls while maintaining a safe and clean environment for guests.
• Handles multiple bill/ticket disputes, minor guest service issues, and 1186 procedures.
• Assists Slot Attendants in paper and bill jams when needed.
• Handles cashier cage issues including partial tickets, non-existent tickets, machine ticket verification, and entries onto log sheet at main cage.
• Oversees the processing of jackpots, ensuring accuracy and completion of appropriate tax forms, W-9s, and slot paperwork when necessary.
• Processes transactions requiring overrides.
• Monitors Team Members on floor ensuring meal books are properly filled out, CDS cards are being used properly, and all other policies are procedures are being followed.
• Identifies service breakdowns on casino floor and communicates issues to appropriate person/department.
• Handles unclaimed casino guest credits and money, following established procedures.
• Ensures that a first-class exemplary level of guest service is provided to slot guests and is maintained throughout the shift.
• Verifies payouts and hand-pays over a specified level as needed. Contacts and notifies the appropriate management for verification.
• Completes minor machine repairs and reports more complex machine problems to the slots technical staff as needed.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned