Floor Supervisor at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Training, Inspection, Performance Monitoring, Discipline Management, Complaint Resolution, Cleaning Procedures, Safety Procedures, Staff Grooming, Communication, Problem Solving, Time Management, Attention to Detail, Customer Service, Team Leadership, Report Writing

Industry

Hospitality

Description

Company Description Step into paradise at the 5-star Mövenpick Resort Waverly Phu Quoc – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc. All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset. Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “Chocolate Hour“. Immerse in the pool, have the ultimate fun with Foam Party or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us. Mövenpick Villas & Residences Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style! At Mövenpick Resort Waverly Phu Quoc, we make moments. Job Description Prepares daily scheduling and briefing of staff reporting to him/her Attends daily briefing with the Executive Housekeeper and Housekeeping Manager Supervise and train all Housekeeping staff reporting to him/her Conducts regular inspection of all areas of responsibility to make sure instructions are carried out, comes up with expected results and ensures accepted standard of cleanliness, maintenance and sanitation Inspect rooms daily and special attention to VIP arrivals as well as In house guests. Submit daily report to Housekeeping Manager Maintains discipline and high morale among staff. Correct mistakes or inadequacies of the same and recommend disciplinary action to the Housekeeping Manager Monitors staff performance and reflect comments in the performance-tracking sheet. Evaluates staff on probation and staff on a yearly basis Provides friendly and helpful assistance to all personnel assigned to him/her and sees to it that they carry out their duties and responsibilities properly Promptly reports to the Room Coordinator or Engineering department any problem or defects in his/her area for proper action Attends to complaints and requests concerning area of responsibility and takes corrective action Immediately reports any of loss or damage to hotel property, as well as unusual incidents occurring in his/her shift to the Housekeeping Manager Trains staff of the proper use of all cleaning solutions and machines Ensures the cleanliness and maintenance of all cleaning tools/machines and record defects/breakdown of the same Monitors usage of all cleaning supplies to avoid wastage and cut on unnecessary expenses Ensures that staff follows correct safety procedures Checks staff for proper grooming, clean uniforms and use of nametags while on duty. See to it that they abide by the rules and regulations of the hotel and follows emergency procedures as the need arises Qualifications High school education Good oral proficiency in English language Minimum 2 years of experience in a similar capacity Ability to speak other languages and basic understanding of local languages will be an advantage Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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Responsibilities

The Floor Supervisor prepares daily scheduling and briefs staff, supervises and trains housekeeping staff, and conducts regular inspections to ensure cleanliness and maintenance standards are met. They also handle complaints, monitor staff performance, and ensure proper use of cleaning supplies and equipment.