SUMMARY:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Table Games department. Oversee department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Supervise all table games. Possess knowledge of basic strategy, money management and skill criteria on games authorized to supervise.
• Knowledge of and compliance with all departmental policies, service standards and gaming regulations, as they pertain to Table Games.
• Anticipate guest?s needs, acknowledge and respond promptly to any and all requests.
• Resolve guest complaints, ensuring guest satisfaction based upon rules of the games, comping criteria or other pertinent factors.
• Advise Manager or Director of any personnel or operational challenges.
• Count table inventories; calculate win/loss at the end of shift.
• Communicate all pertinent information to incoming shift.
• Issue playing cards and dice and review them for irregularities at the beginning of shift as well as during the shift.
• Provide outstanding customer service in a timely manner to both guests and fellow team members
• Performs other duties as assigned