TECHNICAL SKILLS

• Proficiency in MS Office

EDUCATION

Technical degree in Hospitality Management, or a related field.

EXPERIENCE

Three to five years of experience in F&B operations, or a similar role.

JOB PURPOSE

The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand’s established standards and procedures.

RESPONSIBILITIES

• Participate in the restaurant’s opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
• Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
• Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
• Participate in achieving the organization’s goals, meeting the brand’s set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
• Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
• Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
• Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
• Oversee the work of all staff members and closely monitor adherence to the brand’s prescribed preparation techniques.
  Qualifications

ENSURES ACCOUNTABILITY

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.