ABOUT US:

PowerPlay is a premier entertainment destination offering guests unforgettable experiences through world-class attractions, exceptional customer service, and a vibrant atmosphere. We pride ourselves on delivering excitement, energy, and excellence every day.

OVERVIEW

We are seeking an experienced and dynamic Entertainment Floor Supervisor to lead our on-site operations. The ideal candidate will have prior leadership experience, a passion for guest service, and the ability to thrive in a fast-paced, high-energy environment. This role is responsible for overseeing daily floor activities, supporting team members, and ensuring our entertainment offerings run seamlessly.

QUALIFICATIONS

• Minimum of 1-2 years of leadership or supervisory experience in an entertainment, hospitality, or retail environment.
• Strong communication, organizational, and problem-solving skills.
• Proven ability to manage and inspire diverse teams.
• Ability to remain calm and effective under pressure.
• Flexible schedule, including evenings, weekends, and holidays as required.

• Supervise and coordinate day-to-day floor operations to ensure smooth and efficient guest experiences.
• Lead, motivate, and support a team of front-line staff to deliver outstanding service.
• Monitor floor activities, address guest concerns promptly, and ensure safety and operational standards are upheld.
• Assist in scheduling, training, and performance evaluations of team members.
• Collaborate with management to implement operational improvements and maintain high-quality service standards.
• Ensure compliance with company policies, health & safety regulations, and licensing requirements.