JOB DESCRIPTION

To assist the store manager in operating a store that stresses the importance of customer service, maintains associate morale, provides training, and maximizes sales and profits.

QUALIFICATIONS

• Bachelor’s degree in business related field preferred
• Minimum 2 years of related retail experience
• Satisfactory completion of National Retail Hardware Association test within three months of starting
• Valid driver’s license with clean driving record

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheet analysis
• Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
• Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
• Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, percentages, and volume
• Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
• Ability to work well under pressure with attention to detail and flexible in attending to new priorities as they arise
• Good decision-making and problem-solving skills and ability to make realistic and rational decisions based on logical assumptions and relevant facts
• Some knowledge in construction, maintenance, electrical, repair, plumbing, forklift and pallet jack operations is helpful but not required
• Ability to assign and evaluate work, recognize under-performing associates, coach, mentor, delegate, do planning, recordkeeping, reporting, supervising, and training
• Strong customer service skills
• Possess a positive attitude, good listening skills, patience and an outgoing personality

KEY RESPONSIBILITIES

• Assist manager with ensuring proper associate coverage throughout departments, and perform or assist with scheduling and time clock functions
• Monitor associate productivity and intervene as necessary, and ensure associates are following all procedures, dress code, wearing name tags, and completing paperwork
• Provide input for manager regarding associate performance evaluations
• Help identify projects and coordinate completion
• Perform opening and closing functions and prep of cash drawers
• Carry out directives of the managers as requested and liaise between manager and hourly associates
• Perform tasks normally required of associates in the majority of classifications
• Assist customers with their questions, needs, and loadouts
• Provide excellent customer service
• Run cash register as needed
• Assisting with straightening, facing, cleaning, stocking and recovery
• Other duties as requested by management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheet analysis
• Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
• Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
• Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, percentages, and volume
• Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
• Ability to work well under pressure with attention to detail and flexible in attending to new priorities as they arise
• Good decision-making and problem-solving skills and ability to make realistic and rational decisions based on logical assumptions and relevant facts
• Some knowledge in construction, maintenance, electrical, repair, plumbing, forklift and pallet jack operations is helpful but not required
• Ability to assign and evaluate work, recognize under-performing associates, coach, mentor, delegate, do planning, recordkeeping, reporting, supervising, and training
• Strong customer service skills
• Possess a positive attitude, good listening skills, patience and an outgoing personalit