Flooring Field Technician at Global Support Center

Spokane, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

27.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Flooring installation, Project management, Inventory management, Communication, Customer service, Problem solving, Microsoft Office, Excel, Outlook, Word, Construction site safety, Logistics, Time management, Attention to detail

Industry

Construction

Description

Description COMPANY OVERVIEW Since 1970, Great Floors has grown into a thriving organization with retail, commercial, and builder showrooms positioned across the Pacific Northwest. Great Floors is a subsidiary of Artisan Design Group. Artisan Design Group, or ADG, is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operate out of 135 facilities in 25 states, providing a full range of design, procurement, and installation services, along with products from top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by merging two industry leaders, ADG then acquired over 20 additional companies, each a leader in the geography it serves. We are the premier interior finishing organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth thanks to our dedication to high-quality work. COMPENSATION RANGE Pay Range: $25.00 to $27.00 per hour JOB SUMMARY The Flooring Field Technician oversees daily installation operations, subcontractors, and material logistics to ensure projects are completed on time and to quality standards. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Perform daily site visits to the assigned communities and communicate directly with the community builder or superintendent. It is essential to establish a relationship built on trust and dependability with each job site builder and their personnel. Answer field calls, texts and emails professionally and promptly with knowledge and courtesy to be successful. Attend builder’s preconstruction and safety meetings. Inspect the installation of the flooring within 48 hours of completion. Communicate the homesite's readiness information to Management. Keep a record of the site inventory, remove any excess parts from the job sites, and return them to the warehouse. Perform minor repairs such as partial tile and LVP replacements, grout, or caulking touch-ups, etc. Conduct customer service inspections/repairs with homebuyers, builders, superintendents, and manufacturers. Add notes consistently to the system. Email completed walk sheets and short product order forms with pictures to assigned office associates for progress updates. Email completed walk sheets and short product order forms with pictures to the assigned office associates to keep everyone updated and informed about work progress. Perform occasional will-calls and material deliveries to the sites from the warehouse or vendors. Inform Management of any incomplete installations, outstanding issues, or job site delays to address them promptly. EDUCATION, EXPERIENCE & QUALIFICATIONS Required Qualifications Minimum of 2 years of experience in flooring installation industry. High School education or equivalent. Ability to present and articulate points clearly and effectively. Highly organized and able to manage multiple projects and priorities. Must consistently meet tight deadlines. Excellent written and verbal communication skills; proactive communication is essential in this role. Work well in a team environment. Punctual and reliable attendance. Computer literate and proficient in MS Office – Excel, Outlook, Word. Clean driving record, valid driver's license, and auto insurance are required. CORE COMPETENCIES Build and maintain professional working relationships Communicate clearly and effectively Demonstrate accountability and ownership Exercise sound judgment and decision-making Identify and resolve operational challenges proactively PHYSICAL DEMANDS The physical demands described below are representative of those required to successfully perform the essential functions of this position. Select the requirements applicable to this role: Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between jobsites; to handle tools and parts; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of products. Mobility: Frequently required to move throughout the office, warehouse, or job site to access materials, equipment, or files. Lifting/Carrying: Frequently lifts and/or moves items weighing up to 50 pounds. Positioning: May be required to position oneself to inspect, maintain, or install materials, including stooping, kneeling, crouching, or crawling. Communication: Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments. WORK ENVIRONMENT The work environment characteristics described below are representative of those encountered while performing the essential functions of this position. Job Site/Field: Exposure to active construction sites, outdoor weather conditions, dust, and fumes. Requires use of appropriate Personal Protective Equipment (PPE), such as hard hats, safety glasses, and steel-toed boots. General working conditions Construction sites Loud working environments May require working in hot or cold temperatures May have to meet tight deadlines OUR BENEFITS Health Insurance (Medical, Prescription, Dental, and Vision) Life Insurance Paid Holidays and Time Off 401(k) Plan with company matching ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

Responsibilities

The Flooring Field Technician oversees daily installation operations, manages subcontractors, and handles material logistics to ensure projects meet quality and timeline standards. They also conduct site visits, perform minor repairs, and maintain professional relationships with builders and homeowners.