Flooring Sales Consultant

at  Woven Woods

WHO WE ARE

As a premium, design-led flooring retailer, we’re dedicated to redefining how people think about flooring.
Our passion is to help people conceive living environments that elevate everyday experiences. We strive to inspire customers by constantly setting new showroom standards and simplifying steps required to stylishly shape contemporary spaces. We innovatively intertwine a modern, design-led approach with age-old expertise, exceptional quality, and exquisite craftsmanship to transform ordinary houses into extraordinary homes.
We’re an eco-conscious enterprise but grounded in the belief that the utmost source of sustainability is creating things that people want to keep. So, join us, as we improve the world, one floor at a time!
As a growing company, we have an exciting opportunity available for an experienced flooring salesperson looking to take their career to the next level. We believe in diverse perspectives and know that the best ideas can come from unexpected places so, if you’ve got something great to bring to our team, we’d love to hear from you - even if your experience isn’t primarily in sales, providing you your experience lies in flooring!

ABOUT YOU

• You’re a friendly, presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a great attitude towards customers.
• You’re up for a challenge and thrive on a busy schedule. You’re always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.
• You may well have been a carpet or flooring installer - or in a construction related field - and are now looking for a different role. Alternatively, if your background doesn’t lie in flooring but you’ve got experience in sales, surveying, estimating etc., we’d still love to hear from you.
• You act with integrity and respect when in a customer’s home, understanding how small actions can leave significant positive impressions. You are detailed, accurate and good with numbers, ensuring precision when measuring and planning rooms.
• You understand the importance of the end-to-end customer experience and your role in it, ensuring that you make it easy for installers to carry out their work, leaving customers with a huge smile on their faces!
• You’re a quick learner and effectively apply your knowledge on all aspects of floor preparation, and credibly execute floor covering and accessories recommendations, providing a great service for the customer.
  Reflecting our successful 10-year journey, we strive to maintain a dynamic and collaborative start-up mentality. As part of our team, you’ll embrace a hands-on approach, occasionally supporting showroom sales during peak periods or when needed to ensure seamless customer experiences. Bring a sales position, your role will also include some weekend and bank holiday work.
  Job Types: Full-time, Permanent
  Pay: £25,000.00-£35,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Cycle to work scheme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Richmond TW10 6QX: reliably commute or plan to relocate before starting work (required)

Experience:

• Flooring Sales or Installation: 3 years (preferred)
• Retail sales: 3 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 50% (preferred)

Work Location: In perso

Your responsibilities will revolve primarily around making sure that visitors to our showroom are looked after, however we’re a very team-focused company, so there will be a certain degree of getting stuck in and helping where it’s needed. As a member of our showroom sales team, your responsibilities would include the following:

• Deliver exceptional customer service: Exceed customer expectations by providing a friendly, understanding, and respectful approach that makes them feel relaxed and reassured in their homes.
• Provide accurate quotes: Prepare detailed flooring plans and itemised quotes for customers.
• Ensure project quality and suitability: Carry out retrospective quality control and site inspections, checking sub-floors for potential issues and assessing their suitability and readiness.
• Process orders efficiently: Thoroughly and accurately process customer orders where applicable.
• Maintain a safe work environment: Comply with all Health and Safety and security requirements set out by the Company