Floral and Gift Customer Specialist at Mackenthun Supermarket Inc

Waconia, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Gift Presentation, Floral Arrangements, Attention to Detail, Team Collaboration, Quality Control, Merchandising, Organization, Communication, Problem Solving, Sales, Time Management, Flexibility, Creativity, Packaging

Industry

Retail

Description

Description Job Summary The Floral and Gift Customer Specialist provides a warm and welcoming experience for guests exploring Mackenthun’s Floral and Gift selections. This role focuses on exceptional customer service, product knowledge, and gift presentation while supporting store events and daily department operations. Key Responsibilities Guest Engagement and Service Greet customers and assist with selecting floral arrangements, plants, and gifts for every occasion Provide product recommendations based on customer preferences and occasion type Answer phones, take orders, and ensure all order details are accurate and fulfilled in a timely manner Handle returns or concerns with a service-first approach that builds lasting customer relationships Product pricing and merchandising Process and re-cut flowers, perform quality control and water plants to maintain freshness and display standards Department organization and cleanliness Gift Presentation and Merchandising Wrap, package, and present floral and gift items attractively for pickup and delivery Maintain well-stocked displays of floral gifts, candles, plush, balloons, and accessories Assist in creating themed gift bundles and seasonal displays Monitor and restock shelves to ensure a fresh and inviting presentation Support and Coordination Help prepare and stage daily floral deliveries Collaborate with team members during peak seasons and events Maintain cleanliness and organization in work and retail areas. Requirements Qualifications Prior customer service or retail experience preferred Friendly, helpful, and confident in engaging with guests Strong attention to detail and ability to follow through on orders High School Diploma or Equivalent Required Working Conditions and Physical Demands Frequent standing, bending, and lifting up to 40 pounds Use of point-of-sale systems, phones, and packing tools Extended periods in refrigerated environments Use of floral tools and exposure to cleaning agents Flexible schedule that may include evenings, weekends and holidays Benefits Summary for Part Time Employment: Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun’s locations Referral bonuses Dietitian services

Responsibilities

The Floral and Gift Customer Specialist engages with guests to assist them in selecting floral arrangements and gifts. This role also involves maintaining product quality and presentation while supporting store events and daily operations.