Floral Delivery Lead/ Dispatcher at Dr Delphinium Designs + Events

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Route Optimization, Customer Service, Leadership, Vehicle Maintenance, Team Training, Dispatching, Time Management, Communication, Professionalism, Problem Solving

Industry

Retail

Description

Description Dr. Delphinium, Dallas’ premier florist, is seeking a dependable and experienced Delivery Lead to support our delivery team and ensure exceptional customer service. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity - values that shape how we show up for our customers and represent our brand every day. As a Delivery Lead, you’ll be a standout driver who consistently demonstrates organization, efficiency, and professionalism. You’ll help maintain the standard of our products and service, support the team in daily operations, and serve as a resource for department policies and best practices. When the Delivery Manager is out of office, the Lead will act as the primary point of contact for the department. RESPONSIBILITIES Perform all standard delivery driver duties, including delivering floral arrangements and gift items Determine efficient delivery routes and meet all assigned “by” times Follow all safe driving rules and property-specific delivery instructions Provide exceptional customer service upon delivery; verify signatures and answer delivery-related questions Maintain professionalism and positive communication with clients and teammates Conduct daily vehicle inspections (fluids, tires, etc.) and report maintenance needs Keep assigned delivery vehicles clean, inside and out Ensure 100% compliance with all company policies and procedures Support the Delivery Manager with administrative tasks, vehicle maintenance, and daily checklists Enforce department rules and regulations Assist with training new team members Pull trips, check for add-ons, and help manage daily routing Act as the point of contact and decision-maker when the Delivery Manager is out of office Rotate weekday closing shifts and weekend supervisor shifts Maintain strong communication with internal teams, including designers, client relations, events, and retail locations Support flexibility during blackout periods, holidays, inclement weather, and staffing emergencies Requirements Valid Driver’s License and clean driving record meeting insurance requirements Minimum two years of delivery experience preferred Strong customer service skills; friendly, professional, and solution-focused Excellent communication and leadership presence Ability to lift and carry up to 50lbs Comfortable working independently and supporting a team in a fast-paced environment Calm and tactful when handling difficult or time-sensitive situations Flexible schedule with availability to work weekends and holidays Tobacco-free workplace; adherence to company policy required during working hours Self-motivated, punctual, and dependable Must pass a drug test and background check

Responsibilities

The Delivery Lead manages daily floral delivery operations, optimizes routing, and ensures exceptional customer service. They also support the Delivery Manager with administrative tasks and act as the primary point of contact in the manager's absence.