Floral Delivery Manager at Dr Delphinium Designs + Events

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Coaching, Performance Improvement, Safety Training, Policy Compliance, Performance Reviews, Customer Service, Cross-functional Relationship Building, Accountability, Process Improvement, Productivity Enhancement, Third-Party Management, Delivery Operations, Prioritization, Problem Solving

Industry

Retail

Description

Description Dr. Delphinium, Dallas’ premier florist, is seeking an experienced and service-driven Delivery Manager to lead and develop a high-performing team of delivery drivers. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we show up for our customers, support one another, and represent our brand every day. The Delivery Manager plays a critical leadership role in modeling these core values while ensuring delivery operations align with the company’s broader strategic goals. This individual will identify opportunities to drive change, optimize processes, and solve complex operational challenges. By building strong cross-functional relationships and leading with accountability and compassion, the Delivery Manager ensures every customer experience reflects world-class service delivered in a positive and professional manner. RESPONSIBILITIES Manage and provide direction to a team of approximately 15 delivery drivers Coach, lead, and develop drivers to improve performance, accountability, and service execution measured by our Delivery Quality Assurance Program Conduct regular team meetings and safety trainings to reinforce policies and preventive measuresEnsure compliance with company policies, safety standards, and insurance requirements Conduct annual performance reviews Ensure daily delivery time windows are met and service standards are consistently achieved Answer internal customer calls regarding deliveries and provide great customer service Work proactively with the Sales and Production to understand the needs of internal and external customers Maintain a focus on process improvement to enhance delivery productivity and efficiency Manage communication and systems with third-party delivery companies to meet client needs and expectations Perform delivery functions to training and cover shifts as necessary Requirements Minimum two years of leadership experience, preferred Excellent communication and leadership presence Valid Driver’s License and clean driving record meeting insurance requirements Strong oral, written, and interpersonal communication skills Highly developed organizational and prioritization abilities Energetic, flexible, and self-motivated Calm and tactful when handling difficult or time-sensitive situations Strong customer service skills; friendly, professional, and solution-focused Ability to lift and carry up to 50lbs Comfortable working independently and supporting a team in a fast-paced environment Flexible schedule with availability to work weekends and holidays Tobacco-free workplace; adherence to company policy required during working hours Must pass a drug test and background check

Responsibilities

The Delivery Manager will lead and develop a team of approximately 15 delivery drivers, ensuring delivery operations align with strategic goals by coaching, conducting training, and enforcing compliance with policies and safety standards. This role involves meeting daily delivery time windows, providing excellent internal customer service regarding deliveries, and working with Sales and Production to maintain high service levels.