Flow Leader at Nationwide

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workflow Management, Team Performance, Process Ownership, Customer Service, Collaboration, Leadership, Problem Solving, Communication

Industry

Financial Services

Description

It’s an exciting time to be joining our Savings PCA and in life team within Retail Operations as we prepare to transform our team into one that is ready to meet the challenges of the future. Across Retail Operations, we support customers throughout their savings journey, from start to finish. We deal with a huge variety of tasks and always ensure we keep the customer at the core of everything we do by providing the best possible service. The Flow Leader is responsible for managing intra-day workflow and daily team performance. You will act as a ‘process owner’ for the tasks within your team, ensuring colleagues have clear direction on how to deliver superb outcomes for our customers. Reporting to the Flow Manager, you will be part of the wider leadership team. This is a 6 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. This will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

The Flow Leader is responsible for managing intra-day workflow and daily team performance. You will act as a process owner for the tasks within your team, ensuring colleagues have clear direction on how to deliver superb outcomes for customers.