LOCATION: STANFORD LE HOPE - SS17 9FF

Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We’re now looking for a Flow Room First Line Manager to lead our operations and drive success.
If you’re a proactive leader with a passion for logistics, we want you on our team!

✅WHO WE ARE

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅WHAT YOU’LL DO

• Drive ASRS performance using SCADA, CCTV, WMS/WCS to maximise system uptime and efficiency.
• Lead and support a team of Flow Room Controllers to deliver daily operational targets.
• Make fast, data-driven decisions to prevent bottlenecks and maintain flow.
• Ensure timely processing of all mail types and communicate KPIs to operational leaders.
• Step up to cover Flow Manager duties during absence.
• Own and update SOPs for systems and flow room processes.
• Act as first-line support for system and mechanical issues raised by operations.
• Direct engineering teams to resolve faults and prioritise critical incidents.
• Manage vehicle movements via YMS to optimise dock, yard, and trailer utilisation.
• Analyse SCADA trends to identify recurring faults and support preventative maintenance.
• Coordinate with Engineering to ensure asset availability for PPM.
• Report and escalate system faults accurately to resolver groups and leadership.
• Adjust system parameters to maintain optimal product flow.
• Build strong cross-functional relationships with warehouse, transport, and planning teams.

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Strong data analysis skills with the ability to interpret and act on complex information.
• Experience designing and maintaining flow room/system processes.
• Proficient in SCADA and WMS platforms.
• Able to translate technical information for non-technical audiences.
• Solid understanding of Continuous Improvement (CI) principles.
• Calm and effective under pressure in a fast-paced automated environment.
• Adaptable, open to new ideas, and responsive to change.
• Solution-focused, leveraging team expertise to resolve issues efficiently.
• Management experience